Shipping Policy
Last updated: April 20, 2026
Effective Date: April 20, 2026
At Rilvana, we provide clear and transparent details about order processing, shipping times, and tracking. Please read the information below before placing your order.
Shipping Destination
We currently ship only within the United Kingdom.
Shipping Cost
We offer free standard shipping on all UK orders.
There are no hidden charges at checkout.
Processing Time
Orders are processed within 1-3 business days, Monday to Friday, excluding public holidays.
Shipping Time
Estimated delivery time is 6–12 business days (Monday to Friday) after the order has been processed.
Potential Delays: delivery times are estimates and may vary due to carrier delays, weather conditions, or peak periods. If your order is taking longer than expected, please contact us at support@rilvana.co.uk and we will look into it for you.
Order Modifications
You have 24 hours from the time of purchase to request any changes to your order, including delivery address updates. To request a change, contact us at support@rilvana.co.uk with your order details.
After 24 hours, orders may have already been processed and shipped and we may be unable to make changes to your order or redirect it to a different address.
We are not responsible for lost packages due to incorrect delivery addresses provided at checkout.
Order Tracking
Once your order has been processed, you will receive an email with your tracking number and carrier details.
You may also track your order at any time using our tracking page.
If you do not receive this email, please contact us at support@rilvana.co.uk and we will provide your tracking information.
Lost or Undelivered Packages
If your tracking shows delivered but you have not received your order, please:
- Check with neighbours or household members in case the package was left with them
- Verify the shipping address on your order confirmation email
- Contact the carrier directly to inquire about the delivery status and request proof of non-delivery
- Share the proof of non-delivery with us so we can investigate and arrange a reshipment or full refund
Contact
If you have any questions regarding shipping:
- Company Name: OriaZest LTD
- Address: 9 Bourne Road, Bexley, England, DA5 1LW, United Kingdom
- Email: support@rilvana.co.uk
- Phone: +447385330163
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
- Response Time: We aim to respond within 1 Business day