FAQs
What is the processing time for orders?
All orders are processed within 1–3 business days excluding weekends and public holidays.
What is the estimated shipping time?
We offer free standard shipping with an estimated delivery time of 6–12 business days after the order has been processed.
Do you ship internationally?
Currently, we only ship within the United Kingdom. We do not offer international shipping services.
How do I track my order?
Once your order has been processed, you will receive an email with your tracking number and carrier details.
You may also track your order at any time through our order tracking page.
Can I cancel my order?
You have the legal right to cancel your order within 14 days of receiving your item, for any reason. Once you have notified us of your cancellation, you have a further 14 days to return the item.
When will I receive my refund?
Once we receive your returned item, we will process your refund within 7 business days to your original payment method. You will receive an email notification once your refund has been processed.
What payment methods do you accept?
We accept major credit and debit cards for all purchases on our website. All payments are securely processed through Shopify Payments, and we do not store your full payment details.
How to contact customer support?
Don’t hesitate to contact us for any queries or assistance:
- Company Name: OriaZest LTD
- Address: 9 Bourne Road, Bexley, England, DA5 1LW, United Kingdom
- Email: support@rilvana.co.uk
- Phone: +447385330163
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
- Response Time: We aim to respond within 1 Business day